Patient Satisfaction Survey

Please email us at reception@latchfordandlatchford.co.uk or use the online form below.
Fields in bold are required.

How often do you visit this practice for examination?
Every 6 months Once a year Referred
Emergency only Never
What was the purpose of your visit?
Referral Consultation New Patient Consultation Routine Examination
Hygiene Treatment Endodontic Treatment Implants
Crown and Bridge Periodontal Treatment Paediatric Dentistry
Orthodontic treatment        
Which clinician did you see?
Richard Latchford Andrew Hyatt Sunil Hirani
Jocelyn Miller Inus Goossens Nikolaos Tatarakis
Julia Tillott Monica Neil
Ease of receiving care
  Excellent Good Fair Poor N/A
Ability to be seen
Hours surgery is open
Parking facilities
Prompt return of calls
Waiting
  Excellent Good Fair Poor N/A
Time in the waiting room
Time in surgery
Waiting for test results
Dentist
  Excellent Good Fair Poor N/A
Listens to you
Allows enough time
Explains treatment
Gives good advice and treatment
Makes you feel at ease
Confidence in their ability
Dental Assistants
  Excellent Good Fair Poor N/A
Friendly and helpful
Listen to you
Allows enough time
Gives good advice
Makes you feel at ease
Confidence in their ability
Reception and telephone staff
  Excellent Good Fair Poor N/A
Friendly and helpful
Answer your queries
Inform you of delays
Reception room comfortable
Reading material
Reception clean and tidy
Charges / Billing
  Excellent Good Fair Poor N/A
Explanation of charges
Ease of payment
Dental surgery
  Excellent Good Fair Poor N/A
Ease of locating surgery
Cleanliness/Tidiness of surgery
Comfort of waiting room
Comfort of surgery
Privacy
Would you recommend us to your friends or family?
Yes No
Suggestions for improvement

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